We know what it costs when a bike stands still. So we've built delivery to be as cheap as we can honestly make it — from R60 to anywhere in South Africa — and given you the choice between paying less and getting it sooner.
Last updated: 30 July 2026
All delivery options & returns · Delivery FAQ
Your delivery options
You choose at checkout. We only show you the options that will actually fit your order, so you never pick something that can't work.
| Option | How it works | Time | Cost |
|---|---|---|---|
| PAXI — collect at your PEP store Our cheapest |
We send it to any PEP, PEPhome, PEPcell, Tekkie Town or Shoe City you choose. We SMS you when it lands — bring your ID. | 7–9 working days | R60 |
| PAXI Express — collect at your PEP store | Same as above, but it moves faster through the network. | 3–5 working days | R110 |
| PAXI — delivered to your door | No trip to PEP. Delivered to the address you give us. | 3–5 working days | R120 |
| Bigger orders (5–10 kg) use PAXI's large bag: R120 collect · R140 express collect · R150 to your door. Same service, bigger bag. | |||
| Fastway Couriers — door to door Fastest |
Tracked courier straight to your door or business. The only option for heavy or oversize parts. | 1–3 working days | Live rate, from R108 |
| Collect at Mr Bikes, Sandton | Unit 7 Chaka Centre, 4 5th Street, Wynberg, Sandton. Mon–Fri 8–17, Sat 9–13. | Same day on stocked parts | FREE |
| Any order over R3 000 | Delivered free anywhere in South Africa, by whichever method you choose. (Bulky items excluded — see below.) | Your choice | FREE |
All prices include VAT. Delivery is within the borders of South Africa only.
Bulky items — tyres, exhausts and panels
A 17-inch tyre is about 62 cm across. The biggest PAXI bag is 51 cm. Full exhausts and fairing panels are longer still. These simply cannot go by PAXI — so for these parts we show you Fastway courier or free collection in Sandton, and nothing else.
- A R60 handling fee is added to the courier rate on bulky orders. That covers the box, the packing and the volume the courier charges us for.
- Free delivery over R3 000 does not apply to bulky items.
- Collection in Sandton is always free, on any item, at any order value.
Bulky items are clearly marked on the product page before you add them to your basket.
Delivery terms & conditions
- Where we deliver. Within the borders of the Republic of South Africa only. We do not currently ship to Lesotho, Eswatini, Namibia, Botswana, Zimbabwe or Mozambique.
- When the clock starts. Delivery times are counted in working days from the day the parcel leaves us — not from the day you place the order. Orders placed on a weekend or public holiday are processed the next working day.
- Dispatch. In-stock parts are packed and dispatched within 1 working day. If something is out of stock or needs to be ordered in, we tell you the same day and you may cancel for a full refund.
- Delivery times are estimates, not guarantees. They are the carrier's own published times. Load shedding, weather, strike action and network backlogs are outside our control. We will always tell you the truth about where your parcel is.
- Your address is your responsibility. Please check the delivery address and the PAXI point code before you pay. Re-delivery to a corrected address is charged again at cost.
- PAXI parcels are held for 14 days. If you don't collect within 14 days the parcel is returned to us. We'll refund the goods, but not the delivery fee, and you'll pay delivery again if you want it resent.
- ID at collection. PAXI points require the recipient's ID and the tracking number. Anyone else collecting on your behalf needs your written permission and their own ID.
- Cover and insurance. PAXI covers parcels up to R500 as standard. On orders above R500 we buy PAXI's additional cover on your behalf at no extra charge to you. Fastway parcels are tracked and covered by the carrier. Orders over R2 500 are couriered by Fastway rather than PAXI, for your protection.
- Check your parcel at the counter. If the packaging is torn, wet or opened, please note it with the PEP or courier staff and photograph it before you leave. It makes a damage claim straightforward.
- Damage or loss in transit must be reported to us within 48 hours of collection or delivery, with photographs. We handle the claim with the carrier — you don't have to.
- Risk passes to you on collection or delivery, or on the third failed delivery attempt.
- Prohibited items. Batteries containing acid, flammable liquids and pressurised aerosols cannot travel by PAXI. Where a product is affected, only courier or collection is offered.
- Whole motorcycles are not couriered. Collection in Sandton or a delivery quoted separately — talk to us.
Returns & refunds
The short version
7 days to change your mind on most parts, as long as they're unused, unfitted and in the original packaging. 6 months on anything faulty, which is your right under the Consumer Protection Act and which we honour without argument. Electrical parts, oils and fitted items have limits — they're spelt out below and on every product page before you pay.
1. Standard parts — 7-day return
Ordered the wrong thing, or changed your mind? Return it within 7 days of receiving it, provided it is:
- unused and never fitted (no scratched fasteners, scuffed mating faces, heat marks or thread wear),
- in its original packaging with all fittings, brackets, bolts and instructions,
- accompanied by your order number.
You pay the return shipping. We refund the price of the goods within 7 working days of receiving and inspecting the part. If the original packaging is destroyed but the part is unused, a 10% handling fee applies. The original delivery fee is not refunded on a change-of-mind return.
2. Electrical & electronic parts — no return once fitted
Bulbs and globes, CDI units, regulators and rectifiers, relays, switches, indicators, ignition coils, starter motors, batteries, alarms, gauges and wiring.
These cannot be returned once they have been fitted, or once fitting has been attempted. A bulb wired to the wrong polarity or fed the wrong voltage burns out in seconds, and once it's burnt there is no way for anyone — us, you or the manufacturer — to tell a factory fault from an installation fault. Accepting those returns would mean charging every other customer for them, and we're not doing that.
What we do cover: if the item arrives physically broken, or is dead out of the packet before any attempt to fit it, message us with a photo or short video within 48 hours of collection. We replace it free and we pay the shipping both ways. And if you're not certain how it wires up — ask us first. We'd far rather spend two minutes on WhatsApp than have you lose a part.
3. Oils, fluids & chemicals — not returnable
Engine oil, gear oil, brake fluid, coolant, chain lube, sealants, aerosols and grease.
Once a container has left our premises we have no way of verifying that what comes back is what we sent. We will not resell a fluid we cannot vouch for to the next rider, so we don't accept these back at all.
What we do cover: a container that arrives leaking, split or damaged, reported within 48 hours with a photo — replaced free. And if we sent you the wrong grade or the wrong product and the seal is unbroken, that's our mistake and we fix it at our cost. Unsure which grade your bike needs? Send us the make, model and year first.
4. Fitted & consumable parts — no return once used
Tyres and tubes once mounted, brake pads and shoes once bedded in, chains and sprockets once run, gaskets and seals once the packet is opened, batteries once acid-filled or charged.
These are worn the moment they're used, so they can't go back into stock. Unfitted, unmarked and in the original packaging, the standard 7-day return applies in full. Please check the size against your bike before you fit anything — a tyre that's been on a rim cannot be unfitted.
5. Special-order & imported parts
Brought in specially for your order. The 7-day return applies, but a 15% restocking fee is deducted, because we can't return it to our supplier. These items are marked on the product page. Confirm the fitment with us before ordering and this never comes up.
6. Faulty parts — 6-month warranty
Under sections 55 and 56 of the Consumer Protection Act, any part that fails to be of good quality, in working order and free of defects within 6 months of delivery may be returned. You choose whether we repair it, replace it or refund you — that choice is yours in law, not ours.
This does not cover normal wear and tear, damage from incorrect fitment, damage from an accident, parts fitted to a model they weren't sold for, or parts modified after purchase.
7. Wrong item, or damaged in transit
Entirely on us. Tell us within 48 hours with a photo and we send the right part, collect the wrong one and cover every cent of the shipping. No fees, no argument.
8. How to start a return
- WhatsApp 084 276 9999 or email mrbikesza@gmail.com with your order number, the part, and a photo.
- We reply within one working day with a yes or no and a return reference. Please don't post anything back before you have that reference — unreferenced parcels can't be matched to an order.
- Send it back (PAXI is fine and cheap) or drop it at the Sandton workshop.
- We inspect within 2 working days and refund to your original payment method within 7 working days of approval.
Still not sure?
The cheapest return is the one that never happens. If you're not certain a part fits your bike, send us the make, model and year and we'll confirm before you spend a cent.
📱 WhatsApp 084 276 9999 · ✉️ mrbikesza@gmail.com · Delivery FAQ →